Frequently Asked Questions

Shipping & Delivery +

Free Shipping

We always offer free shipping for standard delivery. You only pay the product price. There are no additional fees. For express products, a surcharge may apply, which will be indicated on the respective product page.

Delivery Time

Once your package is shipped, you will receive an email confirmation. We ship directly from external warehouses (no import duties or customs fees apply). We aim for delivery within 5–17 business days. Please note that during holiday seasons or postal congestion, delays may occur. The delivery time displayed at checkout is to be considered as a general guideline.

My package is delayed

If your order exceeds the stated delivery time (see checkout or confirmation), you can report the delay via our Order Tracking.

About Us +

We’ve been selling products on Swiss auction platforms for over 5 years. With that experience, we founded ultimus.ch. Our core principles:

  • Safe and convenient shopping with Swiss customer service
  • Top international products without customs fees, shipped from external warehouses
  • Delivery guarantee and satisfaction guarantee: if your item does not arrive on time (see checkout), or you're not happy with our service or product, we’ll send a free replacement or refund

Our Team & Work Philosophy

ultimus.ch is operated by 2 full-time and 7 part-time employees. We follow a decentralized and flexible work model, allowing everyone to work anytime, anywhere. Thanks to well-documented and structured processes, this has worked successfully for over 2 years.

Contact +

Feel free to reach out. You can expect a reply within 1–2 business days. Here's how to contact us:

WhatsApp (text/image only)
Live Chat

E-mail
[email protected]

Order Tracking +

Track your order status here.

Satisfaction Guarantee, Returns & Exchanges +

If you want to return an item or have a complaint, contact us via the Order Tracking page or directly at [email protected]. We’ll get back to you within 48 hours.

You have the right to return products within 60 days of payment receipt for a full refund.

Return Policy

Returns not accepted for:

  • If shipping label is stuck directly on the original packaging – always use a separate box or envelope
  • Hygiene products (e.g., face masks, toothbrushes, razors)
  • Bathroom items, socks, underwear
  • Tried/used pet accessories

Can I exchange a product directly?
Unfortunately, direct exchanges are not possible.

Return Shipping Costs
Return shipping is at the sender’s expense.

Handling Fees

  • Unopened, undamaged packaging: no fees
  • Opened or used items: at least 20% deduction or CHF 10 minimum
  • Electronics with damaged packaging: up to 30% deduction
Recycling +

For electronic devices, the advance recycling fee (vRG) is included in the sale price. Elephant Fishing GmbH is part of SENS. Devices can be dropped off at any SENS collection point:

https://www.erecycling.ch/entsorgungspartner/sammelstellen.html